Shipping & Returns

  1. *All orders are shipped to the shipping address you submit at checkout within 48 hours (approx). Your order should reach you within 7-10 business days. The duration of deliveries could be affected due to difficult weather conditions, Sundays and Public Holidays.
  2. If a package arrives in a damaged condition, please check immediately and you can refuse to accept the shipment from the carrier and inform us immediately at Pure Unique Clothing L.L.P, Plot no 4, Sr.No 8, Chaughule Mala, Wanowrie, Pune – 411040.
  3. You can video call us/ send in whatsapp pictures immediately at +919371015862 or +91 8308813373
  4. In case you need to cancel the order for any reason, you can cancel at no charges within 2 hours.
  5. We would expect the tags to be intact, no perfume/ odour, condition of the product to be in its best form when we receive your order, following which we will process your refund.
  6. In case of customer request of refund, it will be processed through NEFT, within 10 working days. 
  7. Products can be returned or exchanged within 4 working days from the date of delivery. *

Exchange

If you are not entirely delighted with the products that you have chosen you may return them to us within 7 days of receipt to the following address : Pure Unique Clothing L.L.P, Plot no 4, Sr.No 8, Chaughule Mala, Wanowrie, Pune – 411040.

We will be more than happy to offer you an exchange (only for standard sizes) and if applicable offer you store credits for shopping further on the website, provided that the products are returned complete, in perfect condition, unused, and with the original packaging. We do not offer returns facility for any of the customized pieces.

We do not accept exchange or return of discounted products unless a wrong/damaged piece has been shipped to the customer.

Replacements will be offered based on availability of product. If we don’t have the replacement product, we’ll be happy to offer you a credit note.

If You do not agree with the Terms & Conditions, we request you to not use the Platform or avail the Services or products.You may contact us via email at pureuniqueclothing@gmail.com or call us  at +919371015862 or +91 8308813373 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours. 

International Shipping

  • We provide free-shipping towards all international orders where the value of the shipment is above USD 700 whereas, we charge a nominal shipping and handling fee of USD 45 for all orders below USD 700.
  • COD option is not available on International orders.
  • Any additional charge towards import, customs and taxes may be levied by the customs authority once the shipment reaches the destination country. Such charges will be solely borne by the Customer.

International Return & Exchange policy

  • If the item is customized or on final sale, we can’t refund the order.
  •  Return shipping is paid by the customer.
  • The original shipping, duty and tax charges are not refundable.
  • We recommend returning the item by recorded delivery with a tracking number ,as we are not
    responsible for any package that go missing on the way to us.
  • Once we receive your package,we’ll send you the exchange item.


Return shipping charges:

  • The cost of the return shipping is paid for by the customer, unless we failed to deliver the item.Then we will pay for the shipping, excluding the related taxes and customs